The Programs and Services of the California Hospice and Palliative Care Association are designed to improve access to quality hospice and palliative care services through education, public policy and public awareness.

Information & Referral

Our toll free Information and Referral Service provides assistance to thousands of callers each year from throughout California and Nevada.

We are an official referral source for the Centers for Medicare and Medicaid, on hospice information. We provide information on end-of-life care, about hospice, what hospice is and is not, coverage, types of services, reimbursement, support for caregivers, eligibility for hospice, Advance Directives and POLST. We assist individuals and their families in finding a hospice program, facilitate complaints, and problem solve on a case-by-case basis.

Make A Complaint

If you have a complaint about the hospice service you are currently receiving we recommend:

  • Talking to your care giving staff to determine if they can resolve the issue.
  • Speaking to the Director of the current program and determine if your issues can be resolved.

If the complaint is such that resolution is not forthcoming contact your District Office and file a formal complaint.


The best way to keep informed of all the changes occurring within hospice and palliative care is to participate in a CHAPCA educational program.

Education for the Community

CHAPCA regularly participates in community education fairs around Sacramento, and can provide information materials for fairs around the state upon request.

Our community newsletter, Choices, is mailed three to four times per year and offers new educational materials, current research and articles relating to end-of-life.

Choices plays a critical role in providing information and support regarding significant issues to individuals and their families and to the Friends of Hospice. The newsletter is mailed to all current donors, to Friends of Hospice, and to others who are interested.

Below are some Choices articles that may be helpful to you or someone you know:

Continuing Education Credit

Continuing education credit for physicians and social workers is available for select programs.

CHAPCA is an accredited provider of continuing education credit for Registered Nurses and most education programs meet Licensed Vocational Nurses and CNA/HHA continuing education requirements. Check the individual program for CEU credit.

Tax Deduction

All expenses for Continuing Management Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible. (Treas. Reg. L162-5 Coughlin v. Commissioner, 203 F2d 307).


Professional Education and Conferences

Each event is planned with our members mind, examining issues, trends, and recent developments affecting you and your work.

Programs take place in person, and via video conferences and webinars.

Our goal is to ensure that all educational participants are better informed and have a renewed sense of commitment to delivering quality end-of-life care to their patients and families. Join us to learn new information and skills and find people with shared interests. Registration discounts are available for CHAPCA members.



Succeeding in Changing Times

This is a must attend program for all hospice and palliative care professionals. Don't miss it!

Early Bird Registration is OPEN!

CHAPCA has a special gift for the first 25 individuals that register and pay for the conference!

California Hospice and Palliative Care Association Annual Conference, Succeeding in Changing Times, will be held September 30-October 1, 2019 in Long Beach, California at the Hilton Long Beach.

2019 Annual Conference

Early Bird Preview Key Note

CHAPCA is proud to have Dr. Sunita Puri as the opening keynote speaker

Dr. Puri's new book, That Good Night: Life and Medicine in the Eleventh Hour, discusses how hospice and palliative care specialists are working to change medicine from within by teaching doctors how to better communicate with patients-not just about their illness, but their hopes and fears.

Take advantage of Early Bird registration

CHAPCA Members $415.00
CHAPCA NON Members $515.00

CHAPCA has a special gift for the first 25 individuals that register and pay for conference.


Register for Accommodations

CHAPCA conference attendees can begin reserving their guestroom at Hilton Long Beach online or by calling 1-800-HILTONS.

Group Name: CHAPCA Annual Conference & Exhibits 2019
Group Code: AC2


Breakout Sessions with Corrinne Ball and Shelly Daily

This year, CHAPCA is very excited to have Corrinne Ball and Shelly Daily, outreach and education consultants with National Government Services, Inc., running breakout sessions on relevant operational and clinical practices.

GIP Documentation: Ensure a comprehensive understanding of the documentation requirements for the General Inpatient (GIP) level of hospice care & Provide References & Resources.

NGS LCD L33393: Provide thorough comprehension of admission of terminally ill patients to hospice and deliver valuable resources and references.

Terminal Decline: Offer an overview of continued eligibility requirements exhibiting terminal decline and provide valuable resources and references.

Errors in Billing: Mistakes can be costly to a hospice agency in denial of payment, time spent appealing denials, and loss of time to chase revenue. During this session we will talk about top denials, rejections and return to provider (RTP) claims and ways to avoid costly mistakes.

NGS Resources: This session will focus on a variety of resources that are produced by National Government Services and are free to access. During this session we will take a live tutorial of the National Government Services website and learn about the tools available. We will review Medicare University and NGSConnex. The NGSConnex portal is to provide a one-stop shop to find the information and communicate with National Government Services in a secure portal.

TPE: Targeted Probe and Educate: A good compliance plan requires being prepared and understanding the Targeted Probe and Educate (TPE) process. During this session we will discuss the history behind TPE, data used to identify potential issues. We will discuss how to respond to an ADR, what documentation to send and time frames for sending documentation.

Additional Sessions: CHAPCA education committee has scheduled many more breakout sessions for attendees on topics for you to Succeed in Changing Times:

  • Building a data drive QAPI Plan
  • Implementing a Hospice Compliance Plan
  • Continuous Care Documentation Compliance
  • Pain-Symptom-Medication Management
  • Providing Hospice Care in Long Term Care
  • Providing Hospice in Assisted Living
  • Providing Palliative Care Under-SB 1004
  • Value Added Patient and Family Services on a Budget


The conference will close with the Awards Luncheon, Annual Meeting and a regulatory update from Jennifer Kennedy, Senior Director of Regulatory and Quality from the National Hospice & Palliative Care Organization.


The California Hospice and Palliative Care Association is active in numerous partnerships with targeted groups to provide more information about death and dying, a better understanding of hospice and palliative care, and to assure access to hospice.

  • We worked with Radio Bilingue to develop a project built on Hispanic oral traditions by using word of mouth to pass along information about hospice options. One component of the project was Latino patients and families sharing their experiences on the air, while hospice staff added their comments to the discussion, all in Spanish.

  • We collaborated with California schools and developed a brochure to assist teens in dealing with grief.

  • We worked with AIDS programs to improve the care for individuals with AIDS.

  • Collaboration with the California Medical Association resulted in legislation that required Physicians to complete 12 hours continuing medical education on end of life care including Pain Management and Treatment of the Terminally Ill and Dying Patient.
  • With AARP we developed a program for Seniors that fostered conversation between family and loved ones.

  • We have long been active in efforts to reach out to veteran populations. We served on the national VAHPC Community Outreach Workgroup, and established an active California HVP steering committee. In addition we worked closely with the Veterans Administration to assure that all veterans in California have Hospice as a covered benefit.

  • In partnership with California Assisted Living Association, we jointly advocate with the California Department of Social Services to improve hospice service in assisted living facilities.

  • With the Children’s Hospice and Palliative Care Coalition, we are beginning a project to identify best practices in hospice services to children.