PROGRAMS & SERVICES
The Programs and Services of the California Hospice and Palliative Care Association are designed to improve access to quality hospice and palliative care services through education, public policy and public awareness.
Information & Referral
Our toll free Information and Referral Service provides assistance to thousands of callers each year from throughout California and Nevada.
We are an official referral source for the Centers for Medicare and Medicaid, on hospice information. We provide information on end-of-life care, about hospice, what hospice is and is not, coverage, types of services, reimbursement, support for caregivers, eligibility for hospice, Advance Directives and POLST. We assist individuals and their families in finding a hospice program, facilitate complaints, and problem solve on a case-by-case basis.
Make A Complaint
If you have a complaint about the hospice service you are currently receiving we recommend:
- Talking to your care giving staff to determine if they can resolve the issue.
- Speaking to the Director of the current program and determine if your issues can be resolved.
If the complaint is such that resolution is not forthcoming contact your District Office and file a formal complaint.
EDUCATION
The best way to keep informed of all the changes occurring within hospice and palliative care is to participate in a CHAPCA educational program.
Education for the Community
CHAPCA regularly participates in community education fairs around Sacramento, and can provide information materials for fairs around the state upon request.
Our community newsletter, Choices, is mailed three to four times per year and offers new educational materials, current research and articles relating to end-of-life.
Choices plays a critical role in providing information and support regarding significant issues to individuals and their families and to the Friends of Hospice. The newsletter is mailed to all current donors, to Friends of Hospice, and to others who are interested.
Below are some Choices articles that may be helpful to you or someone you know:
Continuing Education Credit
Continuing education credit for physicians and social workers is available for select programs.
CHAPCA is an accredited provider of continuing education credit for Registered Nurses and most education programs meet Licensed Vocational Nurses and CNA/HHA continuing education requirements. Check the individual program for CEU credit.
Tax Deduction
All expenses for Continuing Management Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible. (Treas. Reg. L162-5 Coughlin v. Commissioner, 203 F2d 307).
Professional Education and Conferences
Each event is planned with our members mind, examining issues, trends, and recent developments affecting you and your work.
Programs take place in person, and via video conferences and webinars.
Our goal is to ensure that all educational participants are better informed and have a renewed sense of commitment to delivering quality end-of-life care to their patients and families. Join us to learn new information and skills and find people with shared interests. Registration discounts are available for CHAPCA members.
WEBINARS AND WORKSHOPS
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CLICK HERE to Register for Upcoming Webinars and Workshops
September 18, 2018
Webinar: Update on Drug Destruction and Disposal in Hospice
December 10-11, 2018
Weatherbee Resources Hospice Regulatory Boot Camp
- CLIKE HERE to View Previously Recorded Webinars
When you register for a recorded webinar, you will have access to the video and materials for 3 months.
February 13, 2018
Webinar: Incorporating the End of Life Option Act (EOLOA) into Hospice Practice: One Agency's Journey
January 30, 2018
Adding Palliative Care Services to Your Hospice License in California
November 7, 2017
Helping Patients and Families Have Meaningful Conversations About End-of-Life Care
March 17, 2017
Navigating the Hospice Cost Report and the Need For Changes in Operations, Data Tracking and Chart of Accounts
January 10, 2017
Beginner's Guide: The ALIRTS Reporting System
2016 Webinars - FREE REGISTRATION for all 2017 Provider Members!
November 15, 2016
Innovative Models in Community-Based Palliative Care
September 13, 2016
Navigating the Hospice Cost Report and the Need For Changes in Operations, Data Tracking and Chart of Accounts
October 25, 2016
Manage and Improve Hospice Operations Through Metrics
June 28, 2016
Enhancing Care and Proper Admissions with the New Hospice Payment Structure
July 12, 2016
Do My Notes Prove That My Patient is Terminally Ill?
May 17, 2016
Focusing on the Other "M" Word - Taking a Closer Look at Preparing for and Rebutting Medicaid Integrity Audits
May 24, 2016
End of Life Option Act: Compassion & Choices' Role
January 19, 2016
The End of Life Option Act: Policy Considerations
February 23, 2016
Aid-in-Dying Legislation: Implementing Your Position
Hospice Regulatory Update
The New Hospice Cost Report. Are You Ready?
Seeing the Forest & the Trees
Tackling the New Medicare Requirements: NOE, NOTR and Designation of the Attending Physician
HIPAA Practical
Palliative Care to Hospice: Forging an Effective Partnership
The Devil is in the Data: How to Protect Your Hospice's Financial Success Using the Most Important Government Report You've Probably Never Heard Of
How Not to (Unintentionally) Say Something Stupid—BE-ing with those Experiencing Suffering and Grief
It's Time For a Tune-Up: Re-Evaluating Hospice Contracts for Today's Enforcement Climate
Compassion Fatigue and Team Health
5-Part Webinar Series: Tools to Navigate 2015 Regulatory Issues
Proper Management & Disposal of Unwanted Patient Medications (FREE!)
- CLIKE HERE to View Previously Recorded Webinars
COMMUNITY PARTNERSHIPS
The California Hospice and Palliative Care Association is active in numerous partnerships with targeted groups to provide more information about death and dying, a better understanding of hospice and palliative care, and to assure access to hospice.
- We worked with Radio Bilingue to develop a project built on Hispanic oral traditions by using word of mouth to pass along information about hospice options. One component of the project was Latino patients and families sharing their experiences on the air, while hospice staff added their comments to the discussion, all in Spanish.
- We collaborated with California schools and developed a brochure to assist teens in dealing with grief.
- We worked with AIDS programs to improve the care for individuals with AIDS.
- Collaboration with the California Medical Association resulted in legislation that required Physicians to complete 12 hours continuing medical education on end of life care including Pain Management and Treatment of the Terminally Ill and Dying Patient.
- With AARP we developed a program for Seniors that fostered conversation between family and loved ones.
- We have long been active in efforts to reach out to veteran populations. We served on the national VAHPC Community Outreach Workgroup, and established an active California HVP steering committee. In addition we worked closely with the Veterans Administration to assure that all veterans in California have Hospice as a covered benefit.
- In partnership with California Assisted Living Association, we jointly advocate with the California Department of Social Services to improve hospice service in assisted living facilities.
- With the Children’s Hospice and Palliative Care Coalition, we are beginning a project to identify best practices in hospice services to children.