PROGRAMS & SERVICES
The Programs and Services of the California Hospice and Palliative Care Association are designed to improve access to quality hospice and palliative care services through education, public policy and public awareness.
Information & Referral
Our toll free Information and Referral Service provides assistance to thousands of callers each year from throughout California and Nevada.
We are an official referral source for the Centers for Medicare and Medicaid, on hospice information. We provide information on end-of-life care, about hospice, what hospice is and is not, coverage, types of services, reimbursement, support for caregivers, eligibility for hospice, Advance Directives and POLST. We assist individuals and their families in finding a hospice program, facilitate complaints, and problem solve on a case-by-case basis.
Make A Complaint
If you have a complaint about the hospice service you are currently receiving we recommend:
- Talking to your care giving staff to determine if they can resolve the issue.
- Speaking to the Director of the current program and determine if your issues can be resolved.
If the complaint is such that resolution is not forthcoming contact your District Office and file a formal complaint.
The best way to keep informed of all the changes occurring within hospice and palliative care is to participate in a CHAPCA educational program.
Education for the Community
CHAPCA regularly participates in community education fairs around Sacramento, and can provide information materials for fairs around the state upon request.
Our community newsletter, Choices, is mailed three to four times per year and offers new educational materials, current research and articles relating to end-of-life.
Choices plays a critical role in providing information and support regarding significant issues to individuals and their families and to the Friends of Hospice. The newsletter is mailed to all current donors, to Friends of Hospice, and to others who are interested.
Below are some Choices articles that may be helpful to you or someone you know:
Continuing Education Credit
Continuing education credit for physicians and social workers is available for select programs.
CHAPCA is an accredited provider of continuing education credit for Registered Nurses and most education programs meet Licensed Vocational Nurses and CNA/HHA continuing education requirements. Check the individual program for CEU credit.
All expenses for Continuing Management Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible. (Treas. Reg. L162-5 Coughlin v. Commissioner, 203 F2d 307).
Professional Education and Conferences
Each event is planned with our members mind, examining issues, trends, and recent developments affecting you and your work.
Programs take place in person, and via video conferences and webinars.
Our goal is to ensure that all educational participants are better informed and have a renewed sense of commitment to delivering quality end-of-life care to their patients and families. Join us to learn new information and skills and find people with shared interests. Registration discounts are available for CHAPCA members.
WEBINARS AND WORKSHOPS
Register for Upcoming Webinars and Workshops [CLICK]
Webinar: September 5, 2019
Avoiding the Top Five Survey Deficiencies
Webinar: September 9-13, 2019
Virtual Hill Week 2019
Use the HAN Take Action Module to ask your Members of Congress to support hospice and palliative care. One lucky All-Star will be chosen at random to receive a 50% off registration to the 2020 Leadership and Advocacy Conference in Washington, DC!
Webinar: September 10, 2019
Hospice Billing Series: Face-to-Face, Hospice Cap & Palliative Care
Webinar: September 19, 2019
Ethical Challenges & Skills: Assessing Suicidal Ideations & Interventions
Webinar: September 24, 2019
Disaster Recovery & Business Continuity
Webinar: September 26, 2019
Compliance Series for Non-Clinical Staff: Compliance for Hospice Bereavement Staff
Webinar: October 3, 2019
How to Soothe, Smooth & Improve Difficult People
Webinar: October 10, 2019
Compliance Series for Non-Clinical Staff: Compliance for Hospice Volunteer Staff
Webinar: October 17, 2019
How to Build an Effective, High-Functioning Leadership Team
Webinar: October 24, 2019
Compliance Series for Non-Clinical Staff: Compliance for Hospice Social Workers & Chaplains
Webinar: November 5, 2019
Hospice Compare & HEART Updates: Improving Agency Service Quality
Webinar: November 13, 2019
CMS Emergency Preparedness Rule Changes Since 2017: A Look Back and Ahead
Webinar: November 14, 2019Education is 90% of Our Job presented by Barbara Karnes, RN
Webinar: November 14, 2019
The Journey of Being Remembered: Legacy & Memory Making for Children, Families & Caregivers
Webinar: November 19, 2019
Hospice & Veterans – Special Considerations for the Heroes Among Us
Webinar: November 21, 2019
Social Worker & Chaplain Series: Psychosocial & Spiritual Aspects of Pain & Suffering In-Depth
Webinar: December 10, 2019
Creating a Successful Hospice Competency Program
Webinar: December 12, 2019
Are Your Requirements Scaring Off New Volunteers? Ideas for Streamlining Your Onboarding Process
Workshop: December 17, 2019
Weatherbee Resources Hospice Regulatory Boot Camp in Las Vegas, NV
Webinar: December 19, 2019
CAHPS Hospice Survey – Best Practices for Improving Scores
- View Previously Recorded Webinars [CLICK]
When you register for a recorded webinar, you will have access to the video and materials for 3 months. Click on the webinars below to register online.
- View Previously Recorded Webinars [CLICK]
Thank you for attending the 2019 Annual Conference and Exposition held in Long Beach, CA.
As a registered attendee, you have access to view and download all workshop materials and presentations. Each registered attendee was provided a login and password via email prior to the conference. If you have forgotten your login, please contact the CHAPCA office at (916) 925-3770.
The California Hospice and Palliative Care Association is active in numerous partnerships with targeted groups to provide more information about death and dying, a better understanding of hospice and palliative care, and to assure access to hospice.
- We worked with Radio Bilingue to develop a project built on Hispanic oral traditions by using word of mouth to pass along information about hospice options. One component of the project was Latino patients and families sharing their experiences on the air, while hospice staff added their comments to the discussion, all in Spanish.
- We collaborated with California schools and developed a brochure to assist teens in dealing with grief.
- We worked with AIDS programs to improve the care for individuals with AIDS.
- Collaboration with the California Medical Association resulted in legislation that required Physicians to complete 12 hours continuing medical education on end of life care including Pain Management and Treatment of the Terminally Ill and Dying Patient.
- With AARP we developed a program for Seniors that fostered conversation between family and loved ones.
- We have long been active in efforts to reach out to veteran populations. We served on the national VAHPC Community Outreach Workgroup, and established an active California HVP steering committee. In addition we worked closely with the Veterans Administration to assure that all veterans in California have Hospice as a covered benefit.
- In partnership with California Assisted Living Association, we jointly advocate with the California Department of Social Services to improve hospice service in assisted living facilities.
- With the Children’s Hospice and Palliative Care Coalition, we are beginning a project to identify best practices in hospice services to children.